Fatima Shakeel – Pet Sitting

1. Booking & Payments

• Pet owners must complete all bookings through Purrfect Match.
• Payments must be made in full at the time of booking to secure the sitter.
• Any attempt to bypass the platform may result in account suspension.
• To ensure service quality we will hold the payment until completion of service by the sitter.

2. Cancellations & Refunds

• Cancellations made 24 hours before the start of the booking date are eligible for a full refund.
• Cancellations within 12 hours of booking start time may incur a 50% cancellation fee.
• Refunds will be processed within 7 working days.

3. Pet Owner Responsibilities

• Provide accurate information about your pet’s health, behavior, and special needs.
• Ensure all vaccinations are up to date.
• Pet owner is obligated to cover transportation costs
• Respect the agreed-upon drop-off & pick-up schedule.

4. Liability Disclaimer

• Purrfect Match is not liable for any accidents, injuries, or damages caused by pets during a booking.
• Pet owners must ensure their pet is safe, non-aggressive, and fit for the selected service.

5. Payments and Bookings

• Booking confirmation is subject to sitter availability and will be confirmed via email within 24 hours of submitting proof of payment.
• You are kindly requested to make all bookings at least 24 hours in advance of your expected service date.

6. Cancellations and refunds:

• • The pet owner is responsible for covering transportation costs.