Terms & Conditions - Purrfect Match

1. Terms for Pet Owners

Pet owners must complete all bookings through Purrfect Match.
Payments must be made in full at the time of booking to secure the sitter.
Any attempt to bypass the platform may result in account suspension.
To ensure service quality we will hold the payment until completion of service by the sitter.
Booking confirmation is subject to sitter availability and will be confirmed via email within 24 hours of submitting proof of payment.
You are kindly requested to make all bookings at least 24 hours in advance of your expected service date.

Cancellations made 24 hours before the start of the booking date are eligible for a full refund.
Cancellations within 12 hours of booking start time may incur a 50% cancellation fee.
Refunds will be processed within 7 working days.

Provide accurate information about your pet’s health, behavior, and special needs.
Ensure all vaccinations are up to date.
Respect the agreed-upon drop-off & pick-up schedule.
Pet owner is obligated to cover transportation costs.

Purrfect Match is not liable for any accidents, injuries, or damages caused by pets during a booking.
Pet owners must ensure their pet is safe, non-aggressive, and fit for the selected service.

All service providers must complete background verification and submit required documents.
Sitters must maintain accurate, updated profiles with valid contact details.
Any false information may result in profile removal & legal action.
Profile visibility is subject to successful background check and verification process.

Sitters receive payments within 3 days after service completion if no claims by the pet owners are made
Purrfect Match will charge a flat platform fee of 20% from each completed booking.
Direct cash payments outside the platform are strictly prohibited and may result in account suspension and a ban from the platform.